The decoration complaints of Kunming consumers' As

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Kunming consumers' Association: Decoration complaints increased by 50% year-on-year in 2011

recently, Kunming Consumer Association released an analysis of consumer complaints in 2011. A total of 2910 complaints were accepted throughout the year, an increase of 366, or 14.39%, compared with the same period last year. Among them, the largest increase was the complaint of decorative materials, with a year-on-year increase of 50.85%

the analysis points out that because most consumers lack professional knowledge of decoration and decoration and do not know much about decoration materials, they often fall into the "trap" preset by some decoration material salespersons and illegal decoration companies, resulting in frequent complaints. The main performance is that the decorative materials bought by consumers are inconsistent with the samples seen in the store; In the process of selling decorative materials, there is a phenomenon of shoddy and fraud; The sales list issued to consumers is vague and does not indicate the brand, model and other specific information of the goods; After consumer disputes, operators are unwilling to bear responsibility, often find various reasons to excuse themselves, and so on

in addition, prepaid consumption has become the main cause of complaints in the beauty, hairdressing, bathing and washing industries. In 2011, the city's consumer association system accepted a total of 110 complaints about beauty, hairdressing and bathing, an increase of 23.6% over the same period last year. A total of 89 complaints were received from the laundry industry, which decreased from the previous year, but the vast majority of disputes were caused by prepaid style consumption. In the analysis of the municipal consumers' Association, it is pointed out that this seemingly convenient and affordable consumption mode has certain risks for consumers. Many businesses often exempt themselves from their obligations in formulating the detailed rules for handling cards. Once there are problems in the consumption process, they use these terms to shirk their responsibilities, and the rights and interests of consumers cannot be guaranteed

in 2011, the number of consumer complaints increased significantly, and the hot spots mainly focused on the quality, price, measurement, safety, advertising and other issues of goods and services. At the same time, the total number of consumer inquiries has also increased significantly. The municipal consumers' Association believes that this proves that the consumption environment needs to be further strengthened. Producers should improve the quality of products, operators should improve their awareness of law-abiding, self-discipline and integrity, and relevant functional departments should strengthen supervision and strengthen the crackdown on infringement of the legitimate rights and interests of consumers, so as to promote the construction of integrity system




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